Privacy Policy

Effective Date: August 13th 2025
Last Updated: August 13th 2025

Welcome Platform Technologies (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the MyLondon mobile application (the “App”).

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree, you should discontinue use of the App.

1. Information We Collect

We may collect the following types of information when you use the App:

• Account Information: Information you provide when creating an account, such as your name, email address, and password.
  
  
• Usage Data: Information about how you use the App, including pages viewed, features used, and the time and date of your activity.
  
  
• Device Information: Information about your device, including the device model, operating system, unique device identifiers, and IP address.
  
  
• Communications: Information you provide if you contact us for support or feedback.
  
  

2. How We Collect Information

We collect information in the following ways:

• Directly from you when you create an account, use the App, or contact us.
  
  
• Automatically through analytics tools that track usage patterns and performance.
  
  
• Through third-party services that support our App, including:
  
  
  • Expo – used to develop and maintain the App.
    
    
  • OneSignal – used to send push notifications.
    
    
  • Other third-party tools that help us deliver, monitor, and improve the App.
    
    

3. How We Use Your Information

We use the information we collect to:

• Provide and operate the App.
  
  
• Personalize your user experience.
  
  
• Monitor and improve the App’s performance and features.
  
  
• Send you relevant notifications, alerts, or updates.
  
  
• Respond to inquiries and provide customer support.
  
  
• Comply with legal obligations.
  
  

4. Sharing of Information

We do not sell or rent your personal information to third parties.
We may share your information in the following circumstances:

• With service providers (such as hosting, analytics, and notification services) who assist us in operating the App.
  
  
• For legal compliance when required by law, court order, or legal process.
  
  
• In connection with a business transfer such as a merger, acquisition, or sale of assets.
  
  

5. Third-Party Services

The App uses third-party services that may collect information used to identify you. These services are governed by their own privacy policies:

• Expo Privacy Policy
  
  
• OneSignal Privacy Policy
  
  

6. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

You have the right to:

• Request a copy of the personal information we hold about you.
  
  
• Request correction of inaccurate or incomplete data.
  
  
• Request deletion of your account and associated personal information.
  
  

To request account deletion, please contact us at jack@welcomeplatform.app. Upon verification of your request, we will delete your account and associated data within a reasonable timeframe, subject to any legal obligations to retain certain records.

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7. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

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8. Children’s Privacy

The App is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take steps to delete it.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App with an updated “Last Updated” date. Continued use of the App after changes are made constitutes your acceptance of the updated policy.

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10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Welcome Platform Technologies
Email: jack@welcomeplatform.app

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